Term & Conditions – Le Reve | Leading Fashion & Lifestyle Brand | Online Shopping in Bangladesh

Exchange, Return, Refund Policy

Eid Special Exchange Offer

To exchange your product with another size or product, please text your order no at WhatsApp no- 01847082698 or call at the same number between 12pm – 5pm. Our Customer Care Team will contact you on the same day and get it done.


  1. Free exchange is available only on your first exchange for another size or another product.
  2. Exchange request must be placed within 10 days of order received.
  3. Exchange offer only applicable if the product is not used, washed and all price & product tags are intact.
  4. This free exchange offer is available only in metropolitan areas of Dhaka, Sylhet, Khulna, Narayangonj. It covers only City Corporation areas.
  5. For cities other than Dhaka, Sylhet, Khulna, Narayanganj, customers have to send the products by themselves to us at Le Reve (Reve Tex Ltd.) Mollik Tower, 11th floor, 13-14, Chiriakhana Main Road, Mirpur 1, Dhaka-1216.


Regular Process:

For Return or Exchange, please follow these steps

  • With Order ID details and problem email us at care@lerevecraze.com or contact us at Hotline Number within 24 hour
  • We will confirm the exchange/return request and will inform you about the pickup process.
  • Please ensure that Products is in unused and original condition. Include all price tags, labels, original packing and invoice along with the Products.

Please note that, in case of any exchange or return issue, you need to contact us within 24 hours of receiving your delivery package. You have to notify us via mail or phone call and also you have to send us the product/s within 7 days.

We will bear the return delivery charge on –

  • Size or Fit issue
  • You received a defective Product
  • You received a physically damaged Product
  • You are unhappy with the Products quality
  • The Product is different from description on the website

You will bear the return delivery charge on –

  • If you changes mind & cancel booking after the Products is already delivered

Le Reve 10 Days Easy Exchange/Return

  • Easy Exchange/Return* applies if not satisfied with Products** quality or size.
  • You have to notify us within 24 hours after receiving the Products from the delivery man.

Le Reve appreciates every single time you trust us with your purchase. We love to provide you with an absolutely hassle-free shopping experience. We assure you that all Products sold on lerevecraze.com are brand new. In case the Products you have received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, you can exchange/return it within 7 days and we will solve your issue within next 7 working days (Outside Dhaka 10 days), after receiving your notification. You can have Refund as well.

** Any lingerie items cannot be exchanged or returned. Any item sold under any Sale/Discount offer cannot be exchanged or returned, items sold under any Sale/Discount offer can be exchanged or returned only if you received defective or damaged products

You can exchange the Products if:

  • Size or Fit issue
  • You received a defective Product
  • You received a physically damaged Product
  • You are unhappy with the Products quality
  • The Product is different from description on the website

*Return can be occurred in two stages:

  1. At the time of delivery
  2. After receiving a delivery and if the product delivered is ‘Damaged’, ‘Defective’ or ‘Not as Described’

All items which can be resold are always eligible for exchange. Except the following

  • Items that have been worn or washed
  • Products which were sold as combos or in sets, are not eligible for return/replacement as individual items
  • Products should not be used.
  • Products must be in their original condition
  • Items should be unused, unaltered, unsoiled Products with their original tags
  • Item must be in the original packaging, in the original condition
  • Fashion accessories can be exchanged only in case of not being happy with the Products Quality or if the Products is damaged or defective.

Refund Policy

Your money is 100% safe with us. Refunds are issued when

  • If we are unable to deliver the ordered product/s.
  • If we are unable to provide replacement
  • After return if you want your money back
  • If a different Products is delivered to you.
  • If you changes mind & can cancel booking before the Products is already shipped
  • If you don’t want replacement.

– If you pay us by using card then we will request a refund in bank which will take 3-5 working days.

– Most refunds are fully refunded in 10-15 days after we receive the return package.

(Credit card payment return may take longer depending on Commercial Banks)

– If you pay us by any mobile wallet (i.e. bKash, Rocket, Upay, Ok Wallet), then your money will be refunded in same account within 5-7 working days.

For Refund, please follow these steps

  • Provide us with Order ID details, e-mail address on: rajuan@lerevecraze.com
  • We will confirm the Refund request and will inform you about the process.

Please note that, if we send you faulty Products then we will bear the delivery charge and transaction cost for credit card.

  • No products in the cart.