Once your order has been dispatched, you will receive an SMS or email with a tracking link. You can use this link to monitor your delivery status in real-time. Our courier may also contact you on the day of delivery. If you are not available, a redelivery attempt will usually be made on the next working day.
After placing your order, you will receive an order confirmation SMS/email. Tracking information becomes available within 24–48 hours. You can check your order status anytime using the tracking page.
You may choose between:
Currently, we ship within Singapore and to Malaysia, Hong Kong, Indonesia, and the Philippines.
Yes, a signature is required upon delivery.
Yes. You can add a different shipping address at checkout. Once your order is confirmed, changes to the delivery address cannot be made.
Please contact our Customer Service team immediately. We will arrange for a return or exchange (subject to stock availability). If the correct item is unavailable, you may choose a replacement or a full refund.
Yes, delivery to our partner courier offices is available.
Please reach out to our Customer Service team. We will help track your order and resolve the issue.
Unfortunately, no. Delivery details can only be amended during checkout, before confirming your order.
We do not offer scheduled delivery times. However, express or same-day delivery may be available (depending on courier availability).
Once an order has been shipped, changes are not possible. If you no longer wish to receive the order, you may reject the delivery
Each order is processed separately, and shipping fees (if applicable) will apply per order. You will receive separate tracking details for each shipment.
Yes. Deliveries cannot be made to certain restricted locations, including:
