Overseas Policy

Yes. International customers can place overseas orders for selected products available on our Singapore e-commerce platform

– Usually 7–15 business days.
– Delays may occur due to customs clearance, courier service availability, or public holidays.
– Delivery times are estimates only.

– Shipping fees are calculated at checkout.
– Customers are responsible for any import duties, taxes, or customs charges at their destination.

We accept international credit/debit cards, PayPal, and selected mobile wallets. All payments are processed in Singapore Dollars (SGD).

– Returns are accepted if the product is unused, in original condition, and returned at the customer’s expense.
– Refunds are issued after inspection.
– Please contact our support team for the correct return address.

– Contact our Customer Care team immediately.
– If your order is confirmed lost, you may request a refund.
– Damaged products must be reported within 3–4 working days of receipt.

No. Only selected items are eligible. If a product cannot be shipped to your country, we may cancel the order and issue a refund.

You’ll receive a tracking number via email once your order is shipped. Use it to track your parcel directly with the courier.

For queries, please contact our Singapore support team at [insert support email/phone].

Yes. Deliveries may be delayed by customs inspections, local regulations, or public holidays in the destination country.

 

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