Refund Policy

Please email us at support@lereve.sg with your Order ID. Our support team will confirm your request and guide you through the process.

You may request a refund if:

  • The product is damaged, defective, or not as described
  • A different product was delivered to you
  • We are unable to deliver your order
  • We are unable to provide a replacement or exchange
  • You cancel your order before it is shipped
  • You refuse delivery upon arrival

Refunds are processed within 7–10 working days once we receive and inspect the returned item.

Refunds are issued to your original payment method:

  • Credit/debit cards: Bank processing may take 3–5 working days.
  • Mobile wallets (DBS PayLah!, GrabPay, Google/Apple Pay, FavePay, EZ-Link Wallet): Processed within 5–7 working days.
  • PayNow/Bank Transfer: Processed within 3–5 working days.

  • If the return is due to a defective, damaged, or incorrect product, we cover the return shipping.
  • For all other reasons (e.g., change of mind, wrong size ordered), the customer pays for return shipping.

  • If the size, colour, or specifications do not suit you, you may request an exchange.
  • If the replacement product costs more, you will need to pay the difference.
  • If it costs less, we will refund you the balance.
  • If an exchange is not possible (e.g., item is out of stock), we will issue a full refund.

If your product is missing upon delivery, please contact us immediately. We will investigate and issue a full refund if the order cannot be fulfilled.

This Refund Policy is governed by Singapore law and complies with the Consumer Protection (Fair Trading) Act (CPFTA). Nothing in this policy affects your statutory rights as a consumer under Singapore law.

 

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