Who are you?

We are Le Reve E-Services Singapore Pte. Ltd., operating www.lereve.sg.

Who can place an order?

You must be 18 years or older. If you are under 18, parental consent is required.

How do I place an order?

– Create an account with accurate details.
– Submit your order on our website.
– Orders are only confirmed once shipped (not just when you receive acknowledgment).

What payment methods do you accept?

We accept credit/debit cards, PayPal, and approved payment gateways. All prices include Singapore GST (if applicable).

Can I cancel or change my order?

– You can cancel before packing starts.
– Once packed, you’ll need to follow our Return Policy.

What is your return policy?

– 7-day return period.
– Items must be unused, in original packaging, with tags intact.
– Refunds are processed after inspection.
– International customers may have to cover return shipping.

What if my product is faulty?

Contact Customer Service with your order details. We’ll arrange a replacement or refund.

How long does delivery take?

We ship within Singapore and selected international destinations. Delivery times vary and may be affected by courier delays or customs clearance.

Do you offer vouchers or coupons?

Yes, but they can only be used on our website. We may cancel vouchers if fraud is suspected.

What happens if something goes wrong (like shipping delays)?

We’re not liable for events outside our control (e.g., strikes, natural disasters, pandemics).

How do you handle personal data?

We comply with the Singapore Personal Data Protection Act (PDPA). Please see our Privacy Policy for details.

What law governs your terms?

All transactions are governed by Singapore law, and disputes will be resolved in Singapore courts.

 

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